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About the Book

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Excerpt

Eleven Competencies for Professional Service Firm Marketplace Mastery

1. Market research
2. Forecasting & trends analysis
3. Competitive intelligence
4. Differentiation
5. Data mining
6. Cultural alignment
7. Account planning & relationship management
8. Measurement & ROI
9. Research & Development
10. Technology & new services
11. Rewarding innovation
 

 

For a PDF slide presentation
containing just the figures from these 11 competencies, please click here



2.

Forecasting and Trends Analysis: An Increasingly Tapped Resource

The professional service sector has yet to heartily embrace forecasting or trends analysis.

  • Many PSFs do already conduct trends analysis on their own internal performance, including reviews of past billings by client project, profitability for projects, referral sources, and the like…but not on their marketplace.

  • 34% reported they conduct trend analyses to assess future services.

  • Firms determined to become market leaders (or maintain market position) will undertake trend analysis and forecasting efforts in order to more vigorously support their marketplace decision-making and strategy development.

  • “Gives us a sense of where things are headed and facilitates our postulating on the critical elements needed to service the growth areas.”

Professional service firms that analyze external information sources discern how shifts in their clients’ industries might affect their own businesses in the future. Forecasting and trends analysis help PSFs to create advantageous business opportunities before their competitors might do so.

Case Study

Start-up firm YaYa Media Inc. helped pioneer the creation of an entirely new professional service category — advergaming — that was formed at the edges of traditional advertising and business-to-business sectors. YaYa’s forecasting and trends analysis helped this new firm make its marketplace debut with strongly attractive new services and a value-added technological infrastructure.

 

Trends are started by things that have already happened. Rooted in the past and seen happening now, trends push consumers toward their future purchasing choices. Trends can be seen as predictors of near– or longer-term behavior.

source: Expertise Marketing, LLC


 

Forecasts are intelligent guesses about the future. Forecasting is not a new discipline. A number of professional service sectors already rely on their trade associations, industry watchdog groups, the government and/or for-profit organizations to help them assess future business opportunities.

For example, engineering and construction professionals can obtain United States national, regional and sector-specific industry outlook reports from McGraw-Hill’s F. W. Dodge division. For the management consulting sector, Kennedy Information Inc.’s Research Group publishes both global trend analyses and industry outlook reports by sector. Hunt-Scanlon’s Market Intelligence Report is targeted to the global executive search landscape.

source: Expertise Marketing, LLC

 



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Marketplace Masters: How Professional Service Firms Compete to Win by Suzanne Lowe

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